FREE WORLDWIDE SHIPPING

FAQ

 

How do i place an order?

Click on the item you wish to purchase, Select size and quantity then add it to your shopping cart by clicking "ADD TO CART". Proceed to the "CHECK OUT" page where you fill in your personal information, Choose the shipping method and pay for the order. Make sure you complete all the steps in the payment procedure so the transaction is properly processed.

How do i Choose the right size?

There are four different sizes to choose from. The bracelets are not adjustable. So please make sure that you choose the correct size.

The wrist measurement specify the circuit of your wrist. For example if your wrist is 17.5cm, your size is S, If your are between two sizes, for example 18cm, we suggest the larger size.

For more information click on Sizing chart or Email us at: Info@tonilexx.com

 

Why haven't i received a order confirmation?

When you have placed an order and finished the payment process, you should receive a confirmation e-mail within a couple of minutes. It is important to make sure that the e-mail you entered is correct.

Do not place a new order before going through these two steps below:

Step 1: Please check among the spam emails. If you cannot find the e-mail there you can move on to step two.

Step 2: Contact Toni let  customer support. Send an email with your name to Info@tonilexx.com so that the support team can check if the order has been registered in the system.

How do I change my order, Can I do it after I have received the completion e-mail?

Once you have received the completion e-mail we are unable to make any changes. If you notice anything wrong with your order please contact Info@tonilexx.com

Will the package be delivered to my address?

The package is delivered to the shipping address entered when purchasing the bracelet. The package is small and fits into your mail box.

Which countries do you ship to?

We ship worldwide.

What payment methods do you offer?

You can either pay by credit card, debit card or PayPal. We accept all major cards like VISA, MasterCard and American Express.

Do I need to pay any additional fees and taxes?

If your country is part of the European Union there should be no additional fees and taxes. Non-EU countries could have their own laws and regulations. Please contact the customs in your country for information about additional fees and taxes.

What is your Exchange policy?

We offer a 14 day exchange period. Send an email to Info@Tonilexx.com or use the Contact form and we will assist you with the exchange.

Are the bracelets waterproof? Are the bracelets scratch resistant?

Yes, our bracelets are waterproof but like all other fine jewellery we recommend that you avoid water, especially salt water for longer usage.Regarding scratches. As all jewelery you have to use the bracelets carefully. We use precious metals as silver, gold, rose gold.

Is there any official store where I live?

For the moment Toni Lexx only provide bracelets online. We grow everyday and it is not impossible in the future.

Org Number?

921207-XXXX